Privacy Policy

1. Information We Collect

OutRecover collects information you provide directly to us when you schedule appointments, complete intake forms, or contact us. This may include your name, email address, phone number, health history, and payment information.

We also automatically collect certain information when you visit our website, including your IP address, browser type, pages visited, and time spent on pages.

2. How We Use Your Information

We use the information we collect to:

• Schedule and manage your sessions
• Design and track your recovery protocols
• Send appointment reminders and confirmations
• Process payments
• Respond to your questions and requests
• Improve our services

3. Health Information

Health information you share with us is treated with the highest level of confidentiality. We use this information solely to inform your recovery protocols and ensure your safety. We do not sell or share health information with third parties except as required by law.

4. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

5. SMS / Text Messaging

If you provide your mobile phone number and opt in to receive text messages from OutRecover, you consent to receive recurring marketing and informational SMS messages from us at the number provided, including waitlist updates, opening announcements, appointment reminders, and early-access offers. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to unsubscribe at any time.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information shared with our SMS program — including mobile phone numbers and consent records — are excluded from any third-party sharing. Information may only be shared with subcontracted service providers (such as our SMS delivery platform) strictly to operate the messaging program on our behalf.

You may opt out of SMS at any time by replying STOP to any message. For assistance, reply HELP or contact us at privacy@outrecover.com.

6. Contact Us

If you have questions about this Privacy Policy, contact us at privacy@outrecover.com.